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Oral communication

Unit: Communication skills

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August 2025

 3 Questions
Question 7c
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Question 5b
​​Analyse FIVE reasons why face to face communication has continued to remain relevant in the digital age.


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Question 5a
​​Discuss FIVE ways in which barriers to communication could affect performance in an organisation.


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April 2025

 3 Questions
Question 3b
​​Highlight SIX active listening techniques employed in the communication process.


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Question 6a
​​Enumerate FOUR qualities of a good interviewer.


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Question 7b
​​Explain FOUR factors that you could put into consideration when incorporating humour in oral presentation.


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December 2024

 1 Questions
Question 5a
​​Highlight FIVE characteristics of poor listeners.


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August 2024

 3 Questions
Question 7b
​​Outline FIVE guidelines followed by a manager in order to give oral instructions effectively.


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Question 5a
​​Highlight FOUR factors that might be considered when writing a persuasive message.


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Question 4a
​​State FOUR circumstances under which oral communication could be preferred to written communication.


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April 2024

 4 Questions
Question 1a
​​Highlight FOUR limitations of oral communication.


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Question 1b
​In relation to interviews, explain FOUR reasons why posture is important.​


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Question 4a
​​​State FIVE reasons why organisations conduct job interviews.


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Question 7a
​​Explain FOUR techniques required for effective listening.


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December 2023

 2 Questions
Question 1c
​​Analyse the importance of each of the FIVE stages of the listening process of communication.


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Question 3a
​​Highlight FOUR factors that could contribute to effective oral communication.


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August 2023

 2 Questions
Question 5a
​​In relation to persuasive messages, highlight FOUR techniques that you could use to persuade and convince a hostile audience.


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Question 4b
​​Analyse FOUR factors that an interviewee might take into account when preparing for a job interview.


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April 2023

 3 Questions
Question 7b
​​  Explain guidelines that an interviewer could observe while conducting a semi-structured interview.


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Question 7a
​​ Highlight reasons why an introduction session is vital in an oral presentation.


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Question 2c
​​ Describe elements of the listening process.


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December 2022

 1 Questions
Question 5c
​​ Describe factors that might be considered when communicating with people from different cultures.


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August 2022

 2 Questions
Question 2c
​​ Assume you are a manager in an organisation, describe factors that you might take into consideration when giving oral instructions to employees to perform a task.


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Question 2b
​​ Discuss types of listening.


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April 2022

 2 Questions
Question 5c
​​ Describe the steps of the listening process.


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Question 4c
​​ Discuss reasons why organisations prefer to use oral presentations than poster presentations when holding conferences.


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December 2021

 2 Questions
Question 7a
​​ Summarise limitations of face to face communication in an organisation.


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Question 7b
​Good listeners actively try to overcome barriers to successful listening.

In relation to the above statement, examine differences between effective listeners and ineffective listeners.


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Pilot December 2021

 3 Questions
Question 1b
​​Distinguish between “active listening” and “emphatic listening”.


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Question 2c
​​Discuss four merits of effective listening.


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Question 6b
​​Identify five challenges associated with interviews.


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