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Oral communication

Unit: Communication skills

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Practice CPA Communication skills Oral communication questions with detailed answers and explanations.

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April 2026

3 Questions
Question 4
​​(a) Enumerate FOUR objectives of conducting recruitment interviews in an organisation. 
 
(b) Summarise FOUR types of employment interviews that organisations could use during recruitment. 
 
(c) Explain SIX principles that should guide effective written communication in organisations. 
 
(d) Prepare a notice informing employees about a scheduled professional development seminar on effective workplace communication.  


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Question 3
​​Apex Professional Services Ltd. has been invited by a local university to give a seminar on career opportunities in the accounting profession. The seminar forms part of the firm’s career mentorship initiative intended to expose students to the nature and scope of the accounting profession. 
 
The organisers have indicated that the presentation should be clear, informative and engaging. The seminar will attract a large audience of students from different academic backgrounds, with varied career interests and different levels of understanding of the accounting profession. 
 
The management of Apex Professional Services Ltd. has appointed you to prepare and deliver the seminar on behalf of the firm. To carry out this assignment effectively, you will be required to assess the nature of the audience, adopt suitable oral presentation techniques, use visual aids appropriately and anticipate challenges associated with addressing a large audience. 
 
Required: 
With reference to the above scenario: 
 
(a) Highlight FOUR factors that you should consider when analysing the audience before preparing the seminar presentation. 
 
(b) Identify FIVE techniques that you would use to improve the effectiveness of your oral presentation during the seminar. 
 
(c) Examine FIVE sections that should be included in a report evaluating the effectiveness of the seminar presentation.    
 
(d) Explain SIX challenges that you might face while addressing the large audience during the seminar. 


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Question 1
​​Accurate Financial Advisory Firm has recently received complaints from clients that some consultants give unclear explanations when discussing investment products. In several cases, clients leave consultations without fully understanding the risks, expected returns, terms and conditions attached to the financial advice provided. The management is concerned that this communication gap could reduce client confidence, increase dissatisfaction and damage the firm’s reputation. The firm therefore believes that strengthening the communication and listening skills of its consultants will help clients better understand the advice given and improve overall client relationships. 

Required: 
(a) In the context of Accurate Financial Advisory Firm:

(i) Outline TWO components of the communication process that could influence how financial information is delivered to clients. 

(ii) Identify FOUR communication skills that consultants should demonstrate when explaining investment products to clients.

(b) With reference to the situation at Accurate Financial Advisory Firm, explain FOUR measures that the management could implement to improve communication between consultants and clients.

(c)  In relation to the need for consultants to better understand clients’ financial concerns and expectations, examine FOUR listening techniques they could apply during client consultations. 

(d) Discuss SIX benefits the firm might derive from maintaining effective communication with its clients.


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December 2025

3 Questions
Question 7
​​(a) Highlight FIVE guidelines for effective listening in the communication process.
 
(b) State FIVE characteristics of one-way communication.  
 
(c) Describe FOUR ways in which non-verbal communication could undermine verbal communication. 


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Question 5
​​(a) Identify FIVE characteristics of a well-constructed sentence in written communication.  
 
(b) Highlight FIVE strategies one could use to improve oral communication skills.    
 
(c) Your organisation has developed a new library policy. As a communication manager, draft a memorandum to communicate the new library policy to employees within the organisation.     


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Question 6
​​(a) Highlight FOUR characteristics of a good press release.   
 
(b) Explain SIX ways in which grapevine could undermine formal communication. 
  
(c)  Discuss FIVE interviewer actions that could negatively affect the effectiveness of a job selection interview.  


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August 2025

3 Questions
Question 7c
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Question 5b
​​Analyse FIVE reasons why face to face communication has continued to remain relevant in the digital age.


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Question 5a
​​Discuss FIVE ways in which barriers to communication could affect performance in an organisation.


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April 2025

3 Questions
Question 3b
​​Highlight SIX active listening techniques employed in the communication process.


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Question 6a
​​Enumerate FOUR qualities of a good interviewer.


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Question 7b
​​Explain FOUR factors that you could put into consideration when incorporating humour in oral presentation.


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December 2024

1 Questions
Question 5a
​​Highlight FIVE characteristics of poor listeners.


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August 2024

3 Questions
Question 7b
​​Outline FIVE guidelines followed by a manager in order to give oral instructions effectively.


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Question 5a
​​Highlight FOUR factors that might be considered when writing a persuasive message.


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Question 4a
​​State FOUR circumstances under which oral communication could be preferred to written communication.


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April 2024

4 Questions
Question 4a
​​​State FIVE reasons why organisations conduct job interviews.


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Question 1a
​​Highlight FOUR limitations of oral communication.


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Question 7a
​​Explain FOUR techniques required for effective listening.


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Question 1b
​In relation to interviews, explain FOUR reasons why posture is important.​


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December 2023

2 Questions
Question 1c
​​Analyse the importance of each of the FIVE stages of the listening process of communication.


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Question 3a
​​Highlight FOUR factors that could contribute to effective oral communication.


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August 2023

2 Questions
Question 4b
​​Analyse FOUR factors that an interviewee might take into account when preparing for a job interview.


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Question 5a
​​In relation to persuasive messages, highlight FOUR techniques that you could use to persuade and convince a hostile audience.


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April 2023

3 Questions
Question 7a
​​ Highlight reasons why an introduction session is vital in an oral presentation.


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Question 7b
​​  Explain guidelines that an interviewer could observe while conducting a semi-structured interview.


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Question 2c
​​ Describe elements of the listening process.


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December 2022

1 Questions
Question 5c
​​ Describe factors that might be considered when communicating with people from different cultures.


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August 2022

2 Questions
Question 2c
​​ Assume you are a manager in an organisation, describe factors that you might take into consideration when giving oral instructions to employees to perform a task.


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Question 2b
​​ Discuss types of listening.


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April 2022

2 Questions
Question 5c
​​ Describe the steps of the listening process.


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Question 4c
​​ Discuss reasons why organisations prefer to use oral presentations than poster presentations when holding conferences.


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December 2021

2 Questions
Question 7a
​​ Summarise limitations of face to face communication in an organisation.


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Question 7b
Good listeners actively try to overcome barriers to successful listening.

In relation to the above statement, examine differences between effective listeners and ineffective listeners.


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Question 1b
​​Distinguish between “active listening” and “emphatic listening”.


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Question 2c
​​Discuss four merits of effective listening.


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Question 6b
​​Identify five challenges associated with interviews.


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