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Pilot December 2021

Unit: Communication skills

20 Questions

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Questions

1a
Types of communication
​​Identify six merits of grapevine communication in an organisation.
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1b
Oral communication
​​Distinguish between “active listening” and “emphatic listening”.
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1c
Writing skills
​​Examine five ways in which written communication could be made reader friendly.
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2a
Introduction to communication
​​In the context of communication process, define the following terms: 

(i) Encoding. 

(ii) Decoding. 

(iii) Feedback.
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2b
Types of communication
​​Outline six ways through which management could enhance the effectiveness of vertical communication
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2c
Oral communication
​​Discuss four merits of effective listening.
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3a
Non-verbal communication
​​Highlight eight benefits of using non-verbal cues in communication.
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3b
Writing skills
​ ​​Analyse six essentials of a good business letter.
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4a
Group and team communication
​​Outline five roles played by the secretary after a meeting.
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4b
Non-verbal communication
​​Identify five non-verbal signals that could indicate positive communication.
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4c
Introduction to communication
​​Discuss five psychological barriers to communication.
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5a
Information technology and communication
​​Highlight six benefits that could accrue to an organisation from the use of intranet.
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5b
Types of communication
​​Distinguish between “interpersonal” and “intrapersonal” communication.
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5c
Public speaking and presentation
​​Examine five guidelines that a speaker could follow to ensure effective presentation.
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6a
Ethics in communication
​​Justify five reasons why it is important to observe ethics during a presentation.
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6b
Oral communication
​​Identify five challenges associated with interviews.
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6c
Report and proposal writing
​​Assess five characteristics of a good report.
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7a
Group and team communication
​​Outline eight roles played by a chairperson in a meeting.
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7b
Introduction to communication
​​Highlight six benefits that an organisation could achieve from effective communication.
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7c
Public speaking and presentation
​​Explain three factors that could guide a presenter while choosing a topic for presentation.
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