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December 2023

Unit: Communication skills

19 Questions

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Questions

1a
Group and team communication
​​Distinguish between an “advisory committee” and an “executive committee”.
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1b
Types of communication
​​Explain SIX reasons why interpersonal communication is essential at the workplace.
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1c
Oral communication
​​Analyse the importance of each of the FIVE stages of the listening process of communication.
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2a
Report and proposal writing
​​With reference to report writing: 

(i) Highlight FOUR functions of the introduction part of a report. 

(ii) Discuss FOUR reasons why reports are important tools in an organisation
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2b
Types of communication
​​Analyse FOUR approaches that a communication manager might use to prevent the spread of rumours in an organisation.
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3a
Oral communication
​​Highlight FOUR factors that could contribute to effective oral communication.
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3b
Information technology and communication
​​Describe THREE major innovations that are reshaping the practice of communication in the 21st Century.
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3c
Writing skills
​​Discuss FIVE reasons why online surveys have become more popular in business organisations.
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4a
Writing skills
​​Identify FOUR situations in which an organisation might issue a circular letter to the public
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4b
Group and team communication
​​You have been appointed as a team leader in a group discussion. Discuss FOUR approaches that you could use to address the communication barriers within the group.
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4c
Introduction to communication
​​Analyse FOUR benefits of giving feedback to customers in an organisation.
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5a
Writing skills
​​Summarise FIVE features of an effective curriculum vitae (CV).
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5b
Information technology and communication
​​Highlight FIVE disadvantages associated with social media communication.
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5c
Types of communication
​​(i) Explain the meaning of “vertical communication”. 

(ii) Discuss FOUR circumstances that may require an organisation to use vertical communication.
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6a
Ethics in communication
​​(i) Explain the meaning of “ethical communication”. 

(ii) Examine FOUR organisational factors that might cause employees to engage in unethical behaviour.
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6b
Non-verbal communication
​​Discuss FIVE guidelines that can be used to improve the understanding and interpretation of non-verbal communication.
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7a
Types of communication
​​Highlight FIVE disadvantages of audio-visual communication.
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7b
Public speaking and presentation
​​Outline SEVEN reasons why most of the professionals prefer to use presentation softwares during conferences.
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7c
Report and proposal writing
​​Describe FOUR characteristics of a good proposal
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