KASNEB Communication skills - Question 1a

Distinguish between an “advisory committee” and an “executive committee”. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 1b

Explain SIX reasons why interpersonal communication is essential at the workplace. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 1c

Analyse the importance of each of the FIVE stages of the listening process of communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 3a

Highlight FOUR factors that could contribute to effective oral communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 3c

Discuss FIVE reasons why online surveys have become more popular in business organisations. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 4a

Identify FOUR situations in which an organisation might issue a circular letter to the public ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 4c

Analyse FOUR benefits of giving feedback to customers in an organisation. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 5a

Summarise FIVE features of an effective curriculum vitae (CV). ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 5b

Highlight FIVE disadvantages associated with social media communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 7a

Highlight FIVE disadvantages of audio-visual communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 7c

Describe FOUR characteristics of a good proposal ... [Click to view full question and step-by-step solution]

December 2023

1a

Group and team communication

Distinguish between an “advisory committee” and an “executive committee”.

1b

Types of communication

Explain SIX reasons why interpersonal communication is essential at the workplace.

1c

Oral communication

Analyse the importance of each of the FIVE stages of the listening process of communication.

2a

Report and proposal writing

With reference to report writing:

(i) Highlight FOUR functions of the introduction part of a report.

(ii) Discuss FOUR reasons why reports are important tools in an organisation

2b

Types of communication

Analyse FOUR approaches that a communication manager might use to prevent the spread of rumours in an organisation.

3a

Oral communication

Highlight FOUR factors that could contribute to effective oral communication.

3b

Information technology and communication

Describe THREE major innovations that are reshaping the practice of communication in the 21st Century.

3c

Writing skills

Discuss FIVE reasons why online surveys have become more popular in business organisations.

4a

Writing skills

Identify FOUR situations in which an organisation might issue a circular letter to the public

4b

Group and team communication

You have been appointed as a team leader in a group discussion. Discuss FOUR approaches that you could use to address the communication barriers within the group.

4c

Introduction to communication

Analyse FOUR benefits of giving feedback to customers in an organisation.

5a

Writing skills

Summarise FIVE features of an effective curriculum vitae (CV).

5b

Information technology and communication

Highlight FIVE disadvantages associated with social media communication.

5c

Types of communication

(i) Explain the meaning of “vertical communication”.

(ii) Discuss FOUR circumstances that may require an organisation to use vertical communication.

6a

Ethics in communication

(i) Explain the meaning of “ethical communication”.

(ii) Examine FOUR organisational factors that might cause employees to engage in unethical behaviour.

6b

Non-verbal communication

Discuss FIVE guidelines that can be used to improve the understanding and interpretation of non-verbal communication.

7a

Types of communication

Highlight FIVE disadvantages of audio-visual communication.

7b

Public speaking and presentation

Outline SEVEN reasons why most of the professionals prefer to use presentation softwares during conferences.

7c

Report and proposal writing

Describe FOUR characteristics of a good proposal

December 2023

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