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Introduction to communication

Unit: Communication skills

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August 2025

 4 Questions
Question 7b
​​Highlight FIVE barriers to effective verbal communication in an organisation.


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Question 4c
​​Discuss FIVE ways in which effective communication contributes to the growth of businesses.


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Question 3c
​​Describe FIVE stages of the listening process.


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Question 1b
​​Describe THREE characteristics of communication.


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April 2025

 3 Questions
Question 1b
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Question 1a
​​Highlight FOUR functions of a receiver in a communication process.


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Question 4a
​​Explain FOUR reasons why feedback is an important tool in formal communication.


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December 2024

 5 Questions
Question 1a
​​(i) With reference to ineffective communication, distinguish between “systematic” and “attitudinal” barriers. 

(ii) Identify SIX ways of overcoming barriers to communication.


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Question 1b
​​Common elements of negative communication include rumours, fake news, misinformation, misinterpretation and incomplete information. 

With reference to the above statement, analyse FIVE effects of negative communication in the workplace.


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Question 2c
​​Describe the SIX stages of communication process.


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Question 4a
​​Describe FOUR factors to consider when selecting an appropriate channel of communication.


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Question 4b
With regards to principles of communication, discuss SIX of the 7Cs of effective communication.​​


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December 2023

 1 Questions
Question 4c
​​Analyse FOUR benefits of giving feedback to customers in an organisation.


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August 2023

 2 Questions
Question 5b
​​Examine FOUR categories of communication barriers that occur within the communication process.


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Question 2a
​​Identify FIVE roles of a receiver in eliminating barriers to communication.


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December 2022

 1 Questions
Question 3b
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Explain the strategies that could be applied to overcome the following barriers to communication:


(i) Use of jargons.

(ii) Difference in perception.

(iii) Distortion.

(iv) Information overload.


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August 2022

 1 Questions
Question 1b
​​ Explain roles of a sender in the communication process.


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Pilot December 2021

 3 Questions
Question 7b
​​Highlight six benefits that an organisation could achieve from effective communication.


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Question 4c
​​Discuss five psychological barriers to communication.


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Question 2a
​​In the context of communication process, define the following terms: 

(i) Encoding. 

(ii) Decoding. 

(iii) Feedback.


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