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December 2021

Unit: Communication skills

18 Questions

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Questions

1a
Writing skills
​​ Outline rules for effective writing of business letters.
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1b
Group and team communication
​​ Analyse types of meetings that could be held an organisation.
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2a
Group and team communication
Outline roles of a secretary during a meeting.
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2b
Information technology and communication
​​ Explain advantages of using wireless networks.
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2c
Information technology and communication
​​ There are many achievements that have been made in the East Africa telecommunication sector over the last decade. Among them is the modern marvels of technology in teleconferencing.

With reference to the above statement, list advantages of teleconferencing.
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3a
Group and team communication
​​ Identify internal communication challenges in an organisation.
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3b
Non-verbal communication
​​ Summarise types of non-verbal communication.
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3c
Ethics in communication
​​ Analyse principles of ethical communication.
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4a
Public speaking and presentation
​​ Quite often, senior management officers in an organisation are called upon to deliver oral presentations in various forums within and out of the organisation.

In relation to the above statement, propose five steps followed in the preparation stage of a presentation.
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4b
Types of communication
​​ Explain benefits of external communication to a business organisation.
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5a
Types of communication
​​ Describe the stages of interpersonal communication.
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5b
Report and proposal writing
​​ Explain sections of a formal report.
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5c
Public speaking and presentation
​​ Outline factors that might be considered while presenting a business proposal.
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6a
Group and team communication
​​ Highlight guidelines which are likely to be followed when designing a notice of a meeting.
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6b
Group and team communication
​​ Outline features of each of the following types of interviews:

(i) Screening interviews.
(ii) Selection interviews.
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6c
Information technology and communication
​​ Discuss benefits of social media to an organisation.
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7a
Oral communication
​​ Summarise limitations of face to face communication in an organisation.
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7b
Oral communication
Good listeners actively try to overcome barriers to successful listening.

In relation to the above statement, examine differences between effective listeners and ineffective listeners.
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