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CPA Communication skills – August 2025 Past Paper & Answers

Unit: Communication skills

20 Questions

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Questions

Download CPA Communication skills August 2025 past paper with detailed answers and marking scheme. This paper is based on KASNEB examination standards and is ideal for revision and exam preparation.

Access the full paper online, download the PDF, or study offline. Each question includes step-by-step solutions to help you understand key concepts in Communication skills.

1a
Writing skills
​ ​​Highlight SIX guidelines to be followed to ensure courtesy in business correspondences.
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1b
Introduction to communication
​​Describe THREE characteristics of communication.
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1c
Group and team communication
​​Analyse FOUR challenges of grapevine to management at the workplace.
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2a
Report and proposal writing
​​Explain FIVE pitfalls that could undermine the effectiveness of a report.
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2b
Public speaking and presentation
​​In relation to persuasive communication, analyse FIVE approaches that could be used to deliver an effective sales presentation
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3a
Writing skills
​​State FIVE factors to consider when forming effective sentences in business letters.
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3b
Public speaking and presentation
​​Explain FIVE guidelines that a speaker could observe when facilitating the question session in a seminar.
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3c
Introduction to communication
​​Describe FIVE stages of the listening process.
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4a
Information technology and communication
​Summarise FIVE negative impacts of technology at the workplace.
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4b
Ethics in communication
​​Highlight FIVE reasons why organisations might use unethical advertisements while promoting their products.
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4c
Introduction to communication
​​Discuss FIVE ways in which effective communication contributes to the growth of businesses.
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5a
Oral communication
​​Discuss FIVE ways in which barriers to communication could affect performance in an organisation.
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5b
Oral communication
​​Analyse FIVE reasons why face to face communication has continued to remain relevant in the digital age.
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6a
Writing skills
​​Outline FIVE reasons why organisations issue memorandums.
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6b
Information technology and communication
​​Summarise FIVE disadvantages of telecommuting to an employee.
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6c
Report and proposal writing
​​Discuss FIVE ethical considerations necessary while writing reports.
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7a
Public speaking and presentation
​​Outline FIVE factors that could hinder effective presentations.
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7b
Introduction to communication
​​Highlight FIVE barriers to effective verbal communication in an organisation.
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7c
Oral communication
​​
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7d
Writing skills
​​Summarise FIVE factors that a communication manager might put into consideration when designing leaflets for an organisation.
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