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August 2022

Unit: Communication skills

22 Questions

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Questions

1a
Report and proposal writing
​​ Distinguish between “solicited proposal’ and “unsolicited proposal’.
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1b
Introduction to communication
​​ Explain roles of a sender in the communication process.
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1c
Public speaking and presentation
​​ Analyse circumstances which might necessitate a presenter to make use of visual aids.
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2a
Non-verbal communication
​​ Explain functions of non-verbal communication.
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2b
Oral communication
​​ Discuss types of listening.
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2c
Oral communication
​​ Assume you are a manager in an organisation, describe factors that you might take into consideration when giving oral instructions to employees to perform a task.
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3a
Report and proposal writing
​​ Justify reasons why an executive summary is important in a report.
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3b
Ethics in communication
​​ Suggest ways in which a code of conduct might assist an organisation in promoting ethical behaviour.
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3c
Ethics in communication
You have been tasked your organisation to create a media advertisement of a new product.
Assess factors that you may consider while creating the advertisement to avoid criticisms.
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4a
Report and proposal writing
​​

(i) Explain the meaning of “letter of transmittal”.

(ii) Highlight items that should be included in a letter of transmittal.

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4b
Types of communication
​​ Explain physical barriers to effective communication.
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4c
Types of communication
​​ Citing relevant examples, analyse effects of modern communication.
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5a
Types of communication
​​ Summarise demerits of grapevine communication.
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5b
Writing skills
​​ Explain tips that you could use when writing an official memo.
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5c
Public speaking and presentation
​​ You have been requested by a manager of Ring long organisation to write a speech for him for an occasion he had been invited as a guest.
Describe ten preparatory steps you could take to develop an effective speech.
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6a
Information technology and communication
​​

Assess roles of electronic communication in managing modern organisations.


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6b
Public speaking and presentation
​​ Analyse ways on how you could use voice to enhance effective presentation in an annual general meeting
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6c
Ethics in communication
​​ Highlight ethical issues in communication.
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6d
Types of communication
​​ Explain roles of circulars and newsletters in communication.
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7a
Group and team communication
​​ Summarise powers of a person chairing a meeting.
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7b
Types of communication
​​

(i) Explain the meaning of “lateral communication”.

(ii) Assess advantages of lateral communication.

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7c
Types of communication
​​ Discuss organisational barriers that might interfere with the transmission of information in an organisation.
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