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Group and team communication

Unit: Communication skills

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August 2025

 1 Questions
Question 1c
​​Analyse FOUR challenges of grapevine to management at the workplace.


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April 2025

 5 Questions
Question 2b
​​Describe FOUR characteristics of effective teams.


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Question 4b
​​You have been requested by a youth group to guide them in writing a good resume. 

Identify SIX key parts that you would guide them to include in a resume.


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Question 6b
​​Explain THREE benefits of using committees in decision making.


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Question 6c
​​Analyse FIVE reasons for documenting minutes of a meeting.


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Question 7c
​​Examine FOUR benefits that an organisation would gain by procuring an effective team communication system.


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December 2024

 1 Questions
Question 7c
​​Examine FIVE demerits of using WhatsApp communication as an official tool of communication in an organisation.


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August 2024

 3 Questions
Question 6c
​​Describe FOUR factors that affect decision making in group discussions.


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Question 6a
​​Highlight FOUR approaches that a chairman could use to keep a discussion relevant in a meeting.


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Question 2b
​​Summarise FIVE benefits realised by an organisation for having a clear board meeting agenda


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April 2024

 3 Questions
Question 2b
​​Discuss FIVE reasons why effective team communication is essential in an organisation.


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Question 3c
​​​Discuss FIVE strategies that a chairman could apply to encourage members to participate in a formal meeting.


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Question 5b
​​Highlight FOUR advantages of team reports.


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December 2023

 2 Questions
Question 1a
​​Distinguish between an “advisory committee” and an “executive committee”.


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Question 4b
​​You have been appointed as a team leader in a group discussion. Discuss FOUR approaches that you could use to address the communication barriers within the group.


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August 2023

 3 Questions
Question 7d
​​Analyse FIVE limitations of group decision making process.


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Question 6b
​​Highlight FOUR functions of the minutes of a meeting


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Question 5c
​​Discuss FOUR reasons why face-to-face meetings are more popular than online meetings.


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April 2023

 1 Questions
Question 3c
​​ You have been appointed as a moderator in a meeting. Discuss roles you could play to achieve an effective discussion


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December 2022

 2 Questions
Question 6b(ii)
​​ Discuss strategies that could be applied in an organisation to overcome barriers associated with ineffective meetings.


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Question 6b(i)
​​

With reference to meetings:


Explain differences between “minutes” and “resolutions”.


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August 2022

 1 Questions
Question 7a
​​ Summarise powers of a person chairing a meeting.


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April 2022

 2 Questions
Question 7c
​​ Assess factors that could contribute to ineffective group communication.


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Question 2b
​​ Examine benefits of forming departmental committees as a strategy to improve internal communication in an organisation.


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December 2021

 5 Questions
Question 1b
​​ Analyse types of meetings that could be held an organisation.


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Question 2a
Outline roles of a secretary during a meeting.


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Question 3a
​​ Identify internal communication challenges in an organisation.


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Question 6a
​​ Highlight guidelines which are likely to be followed when designing a notice of a meeting.


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Question 6b
​​ Outline features of each of the following types of interviews:

(i) Screening interviews.
(ii) Selection interviews.


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Pilot December 2021

 2 Questions
Question 4a
​​Outline five roles played by the secretary after a meeting.


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Question 7a
​​Outline eight roles played by a chairperson in a meeting.


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