KASNEB Communication skills - Question 2a

Identify FOUR reasons why managers use downward communication in an organisation. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 2b

Highlight FOUR characteristics of formal communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 2c

Describe the SIX stages of communication process. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 3c

Discuss SIX contributions of technology on effective business communication ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 4a

Describe FOUR factors to consider when selecting an appropriate channel of communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 4b

With regards to principles of communication, discuss SIX of the 7Cs of effective communication.... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 5a

Highlight FIVE characteristics of poor listeners. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 5b

State FIVE ways of constructing effective sentences in business communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 5c

Analyse FIVE uses of webinars by an organisation. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 6a

Describe FIVE types of gestures used in communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 6b

Examine FIVE disadvantages of informal communication to an organisation. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 7a

Explain the following types of reports: (i) Business reports. (ii) Scientific reports. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 7b

Highlight SIX ways of communicating ethically in an organisation. ... [Click to view full question and step-by-step solution]

December 2024

1a

Introduction to communication

(i) With reference to ineffective communication, distinguish between “systematic” and “attitudinal” barriers.

(ii) Identify SIX ways of overcoming barriers to communication.

1b

Introduction to communication

Common elements of negative communication include rumours, fake news, misinformation, misinterpretation and incomplete information.

With reference to the above statement, analyse FIVE effects of negative communication in the workplace.

2a

Types of communication

Identify FOUR reasons why managers use downward communication in an organisation.

2b

Types of communication

Highlight FOUR characteristics of formal communication.

2c

Introduction to communication

Describe the SIX stages of communication process.

3a

Information technology and communication

Highlight THREE challenges faced by organisations from the use of information communication technology in business communication.

3b

Types of communication

Cite FIVE circumstances under which a manager may prefer to communicate through email compared to other modes of communication.

3c

Information technology and communication

Discuss SIX contributions of technology on effective business communication

4a

Introduction to communication

Describe FOUR factors to consider when selecting an appropriate channel of communication.

4b

Introduction to communication

With regards to principles of communication, discuss SIX of the 7Cs of effective communication.

5a

Oral communication

Highlight FIVE characteristics of poor listeners.

5b

Writing skills

State FIVE ways of constructing effective sentences in business communication.

5c

Information technology and communication

Analyse FIVE uses of webinars by an organisation.

6a

Types of communication

Describe FIVE types of gestures used in communication.

6b

Types of communication

Examine FIVE disadvantages of informal communication to an organisation.

7a

Report and proposal writing

Explain the following types of reports:

(i) Business reports.

(ii) Scientific reports.

7b

Ethics in communication

Highlight SIX ways of communicating ethically in an organisation.

7c

Group and team communication

Examine FIVE demerits of using WhatsApp communication as an official tool of communication in an organisation.

December 2024

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