KASNEB Communication skills - Question 1a

State characteristics of non-verbal communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 1b

Explain benefits of effective listening.... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 1c

Analyse factors that make business letters valuable communication tools in an organisation. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 2a

Outline preparatory duties performed by a secretary before a meeting is convened.... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 2c

Discuss causes of informal communication in an organisation. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 3a

Highlight characteristics of a good presenter.... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 5a

Highlight factors that could be considered when designing a brochure for an organisation. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 5b

Identify ways in which wireless technology has enhanced modern communication. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 6a

Highlight common complaints on the use of emails at the workplace. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 6b(i)

With reference to meetings:Explain differences between “minutes” and “resolutions”. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 7a

State objectives that could be achieved using upward communication channels. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 7c

Outline uses of bullets in a business letter. ... [Click to view full question and step-by-step solution]

KASNEB Communication skills - Question 7d

Summarise factors that might be put into consideration when writing a business report. ... [Click to view full question and step-by-step solution]

December 2022

1a

Non-verbal communication

State characteristics of non-verbal communication.

1b

Explain benefits of effective listening.

1c

Report and proposal writing

Analyse factors that make business letters valuable communication tools in an organisation.

2a

Outline preparatory duties performed by a secretary before a meeting is convened.

2b

Public speaking and presentation

You have been appointed as a communications manager in an organisation. Explain ways in which you could use the 7Cs of communication.

2c

Types of communication

Discuss causes of informal communication in an organisation.

3a

Public speaking and presentation

Highlight characteristics of a good presenter.

3b

Introduction to communication

Explain the strategies that could be applied to overcome the following barriers to communication:

(i) Use of jargons.

(ii) Difference in perception.

(iii) Distortion.

(iv) Information overload.

3c

Non-verbal communication

You have been asked to design a questionnaire to collect information on staff motivation in your organisation.

Highlight guidelines that you would take into account to ensure employees fill the questionnaire.

4a

Ethics in communication

(i) Explain the meaning of the term “ethical communication”.

(ii) Discuss reasons why ethical communication is essential in an organisation.

4b

Public speaking and presentation

You have been invited to give a public speech in a youth seminar. Analyse techniques you could use to arouse the audience at the introduction stage of the speech.

5a

Non-verbal communication

Highlight factors that could be considered when designing a brochure for an organisation.

5b

Information technology and communication

Identify ways in which wireless technology has enhanced modern communication.

5c

Oral communication

Describe factors that might be considered when communicating with people from different cultures.

6a

Information technology and communication

Highlight common complaints on the use of emails at the workplace.

6b(i)

Group and team communication

With reference to meetings:

Explain differences between “minutes” and “resolutions”.

6b(ii)

Group and team communication

Discuss strategies that could be applied in an organisation to overcome barriers associated with ineffective meetings.

7a

Types of communication

State objectives that could be achieved using upward communication channels.

7b

Highlight factors that might be considered when replying to a request for credit from a loyal customer.

7c

Non-verbal communication

Outline uses of bullets in a business letter.

7d

Report and proposal writing

Summarise factors that might be put into consideration when writing a business report.

December 2022

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