CPA › Communication skills › December 2022

CPA Communication skills – December 2022 Past Paper & Answers

Unit: Communication skills

21 Questions

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Questions

Download CPA Communication skills December 2022 past paper with detailed answers and marking scheme. This paper is based on KASNEB examination standards and is ideal for revision and exam preparation.

Access the full paper online, download the PDF, or study offline. Each question includes step-by-step solutions to help you understand key concepts in Communication skills.

Other Communication skills Past Papers

1a
Non-verbal communication
​​ State characteristics of non-verbal communication.
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1b
Explain benefits of effective listening.
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1c
Report and proposal writing
​​ Analyse factors that make business letters valuable communication tools in an organisation.
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2a
Outline preparatory duties performed by a secretary before a meeting is convened.
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2b
Public speaking and presentation
​​

You have been appointed as a communications manager in an organisation. Explain ways in which you could use the 7Cs of communication.

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2c
Types of communication
​​ Discuss causes of informal communication in an organisation.
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3a
Public speaking and presentation
​ ​​Highlight characteristics of a good presenter.
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3b
Introduction to communication
​​

Explain the strategies that could be applied to overcome the following barriers to communication:


(i) Use of jargons.

(ii) Difference in perception.

(iii) Distortion.

(iv) Information overload.

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3c
Non-verbal communication
​​

You have been asked to design a questionnaire to collect information on staff motivation in your organisation.

Highlight guidelines that you would take into account to ensure employees fill the questionnaire.

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4a
Ethics in communication
​​ (i) Explain the meaning of the term “ethical communication”.

(ii) Discuss reasons why ethical communication is essential in an organisation.
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4b
Public speaking and presentation
​​ You have been invited to give a public speech in a youth seminar. Analyse techniques you could use to arouse the audience at the introduction stage of the speech.
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5a
Non-verbal communication
​​  Highlight factors that could be considered when designing a brochure for an organisation.
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5b
Information technology and communication
​​ Identify ways in which wireless technology has enhanced modern communication.
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5c
Oral communication
​​ Describe factors that might be considered when communicating with people from different cultures.
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6a
Information technology and communication
​​ Highlight common complaints on the use of emails at the workplace.
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6b(i)
Group and team communication
​​

With reference to meetings:


Explain differences between “minutes” and “resolutions”.

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6b(ii)
Group and team communication
​​ Discuss strategies that could be applied in an organisation to overcome barriers associated with ineffective meetings.
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7a
Types of communication
​​ State objectives that could be achieved using upward communication channels.
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7b
Highlight factors that might be considered when replying to a request for credit from a loyal customer.
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7c
Non-verbal communication
​​ Outline uses of bullets in a business letter.
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7d
Report and proposal writing
​​  Summarise factors that might be put into consideration when writing a business report.
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