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Types of communication

Unit: Communication skills

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Practice CPA Communication skills Types of communication questions with detailed answers and explanations.

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December 2025

 5 Questions
Question 7
​​(a) Highlight FIVE guidelines for effective listening in the communication process.
 
(b) State FIVE characteristics of one-way communication.  
 
(c) Describe FOUR ways in which non-verbal communication could undermine verbal communication. 


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Question 3
​​(a) Highlight FIVE types of information transmitted through upward channel of communication.  
 
(b) Explain FIVE qualities of an effective speech. 
 
(c) (i)   Describe the term “impromptu meeting”.     
     (ii)  Discuss FOUR factors that might lead to a chief executive officer to convene an impromptu meeting in an organisation.     


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Question 1
​​(a) Highlight FIVE benefits of horizontal communication to an organisation.

(b) Summarise FIVE advantages of using circulars in business communication.

(c) Analyse FIVE ways through which the internet has revolutionised business communication.  


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Question 4
​​(a) Identify FOUR cultural differences that could hinder effective team communication.
  
(b) Examine FOUR factors that could lead to a rejection of a business proposal by a potential financier.   
   
(c) Discuss FOUR ethical responsibilities that might be considered when making a speech.  


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Question 6
​​(a) Highlight FOUR characteristics of a good press release.   
 
(b) Explain SIX ways in which grapevine could undermine formal communication. 
  
(c)  Discuss FIVE interviewer actions that could negatively affect the effectiveness of a job selection interview.  


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April 2025

 3 Questions
Question 1c
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Question 2a
​​Highlight FOUR factors that may contribute to cross cultural communication.


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Question 4c
​​(i) Explain the meaning of “diagonal communication”. 

(ii) Discuss FOUR roles of diagonal communication at the workplace.


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December 2024

 5 Questions
Question 6b
​Examine FIVE disadvantages of informal communication to an organisation.​


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Question 6a
​ ​​Describe FIVE types of gestures used in communication.


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Question 3b
​​Cite FIVE circumstances under which a manager may prefer to communicate through email compared to other modes of communication.


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Question 2b
​​Highlight FOUR characteristics of formal communication.


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Question 2a
​​Identify FOUR reasons why managers use downward communication in an organisation.


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August 2024

 5 Questions
Question 7d
​​Explain FIVE benefits that could accrue to an organisation from grapevine communication.


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Question 7c
​​Summarise FIVE intrapersonal barriers to effective communication.


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Question 4c
​​Giving an example in each case, describe FOUR situations in which you could appropriately make use of visual aids.


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Question 4b
​​Explain FOUR communication challenges encountered in a multicultural work environment


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Question 2c
​​Describe FIVE ways in which effective internal communication could promote harmony within an organisation.


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April 2024

 4 Questions
Question 4c
(i) Explain the meaning of the term “cross-cultural communication”. 

(ii) Describe FOUR strategies that could be used to improve cross-cultural communication in an organisation


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Question 3a
​​With reference to external communication: 

(i) List THREE examples of formal external communication methods used by organisations. 

(ii) Explain THREE reasons why formal external communication is important to an organisation.


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Question 5c
​​(i) Define the term “upward communication”.

(ii) Discuss FIVE ways in which managers could build a culture of upward communication in the work place.


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Question 7c
​​Summarise FOUR approaches that you could use to build interpersonal communication skills.


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December 2023

 4 Questions
Question 7a
​​Highlight FIVE disadvantages of audio-visual communication.


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Question 5c
​​(i) Explain the meaning of “vertical communication”. 

(ii) Discuss FOUR circumstances that may require an organisation to use vertical communication.


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Question 2b
​​Analyse FOUR approaches that a communication manager might use to prevent the spread of rumours in an organisation.


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Question 1b
​​Explain SIX reasons why interpersonal communication is essential at the workplace.


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August 2023

 3 Questions
Question 7b
​​Explain THREE roles of verbal communication.


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Question 4c
​​Discuss FOUR limitations of upward communication.


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Question 6d
​​Discuss FOUR reasons why a supervisor could prefer to use formal communication when giving instructions to an employee.


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April 2023

 3 Questions
Question 7c
​​ Discuss reasons why suggestion boxes are essential in an organisation.


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Question 5c
​ ​​ Analyse communication barriers that might be caused by the organisation set-up.


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Question 3a
​​ (i) Explain the term “grapevine communication”.

(ii) Summarise FIVE reasons why grapevine communication is essential in an organisation.


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December 2022

 2 Questions
Question 7a
​​ State objectives that could be achieved using upward communication channels.


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Question 2c
​​ Discuss causes of informal communication in an organisation.


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August 2022

 6 Questions
Question 5a
​​ Summarise demerits of grapevine communication.


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Question 6d
​​ Explain roles of circulars and newsletters in communication.


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Question 7b
​​

(i) Explain the meaning of “lateral communication”.

(ii) Assess advantages of lateral communication.


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Question 4c
​​ Citing relevant examples, analyse effects of modern communication.


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Question 4b
​​ Explain physical barriers to effective communication.


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Question 7c
​​ Discuss organisational barriers that might interfere with the transmission of information in an organisation.


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April 2022

 2 Questions
Question 7b
​​ Summarise commonly used methods of upward communication in business.


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Question 2a
​ ​​ (i) Explain the meaning of "interpersonal communication" 
(ii) Analyse reasons why good interpersonal communication is essential at the workplace.


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December 2021

 2 Questions
Question 5a
​​ Describe the stages of interpersonal communication.


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Question 4b
​​ Explain benefits of external communication to a business organisation.


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Pilot December 2021

 3 Questions
Question 1a
​​Identify six merits of grapevine communication in an organisation.


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Question 2b
​​Outline six ways through which management could enhance the effectiveness of vertical communication


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Question 5b
​​Distinguish between “interpersonal” and “intrapersonal” communication.


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