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Types of communication

Unit: Communication skills

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April 2025

 3 Questions
Question 4c
​​(i) Explain the meaning of “diagonal communication”. 

(ii) Discuss FOUR roles of diagonal communication at the workplace.


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Question 2a
​​Highlight FOUR factors that may contribute to cross cultural communication.


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Question 1c
​​


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December 2024

 5 Questions
Question 6b
​Examine FIVE disadvantages of informal communication to an organisation.​


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Question 2b
​​Highlight FOUR characteristics of formal communication.


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Question 2a
​​Identify FOUR reasons why managers use downward communication in an organisation.


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Question 3b
​​Cite FIVE circumstances under which a manager may prefer to communicate through email compared to other modes of communication.


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Question 6a
​ ​​Describe FIVE types of gestures used in communication.


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August 2024

 5 Questions
Question 7d
​​Explain FIVE benefits that could accrue to an organisation from grapevine communication.


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Question 7c
​​Summarise FIVE intrapersonal barriers to effective communication.


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Question 4c
​​Giving an example in each case, describe FOUR situations in which you could appropriately make use of visual aids.


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Question 4b
​​Explain FOUR communication challenges encountered in a multicultural work environment


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Question 2c
​​Describe FIVE ways in which effective internal communication could promote harmony within an organisation.


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April 2024

 4 Questions
Question 5c
​​(i) Define the term “upward communication”.

(ii) Discuss FIVE ways in which managers could build a culture of upward communication in the work place.


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Question 7c
​​Summarise FOUR approaches that you could use to build interpersonal communication skills.


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Question 3a
​​With reference to external communication: 

(i) List THREE examples of formal external communication methods used by organisations. 

(ii) Explain THREE reasons why formal external communication is important to an organisation.


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Question 4c
(i) Explain the meaning of the term “cross-cultural communication”. 

(ii) Describe FOUR strategies that could be used to improve cross-cultural communication in an organisation


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December 2023

 4 Questions
Question 7a
​​Highlight FIVE disadvantages of audio-visual communication.


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Question 5c
​​(i) Explain the meaning of “vertical communication”. 

(ii) Discuss FOUR circumstances that may require an organisation to use vertical communication.


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Question 2b
​​Analyse FOUR approaches that a communication manager might use to prevent the spread of rumours in an organisation.


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Question 1b
​​Explain SIX reasons why interpersonal communication is essential at the workplace.


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August 2023

 3 Questions
Question 4c
​​Discuss FOUR limitations of upward communication.


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Question 6d
​​Discuss FOUR reasons why a supervisor could prefer to use formal communication when giving instructions to an employee.


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Question 7b
​​Explain THREE roles of verbal communication.


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April 2023

 3 Questions
Question 7c
​​ Discuss reasons why suggestion boxes are essential in an organisation.


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Question 5c
​ ​​ Analyse communication barriers that might be caused by the organisation set-up.


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Question 3a
​​ (i) Explain the term “grapevine communication”.

(ii) Summarise FIVE reasons why grapevine communication is essential in an organisation.


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December 2022

 2 Questions
Question 7a
​​ State objectives that could be achieved using upward communication channels.


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Question 2c
​​ Discuss causes of informal communication in an organisation.


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August 2022

 6 Questions
Question 6d
​​ Explain roles of circulars and newsletters in communication.


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Question 4b
​​ Explain physical barriers to effective communication.


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Question 4c
​​ Citing relevant examples, analyse effects of modern communication.


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Question 7c
​​ Discuss organisational barriers that might interfere with the transmission of information in an organisation.


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Question 7b
​​

(i) Explain the meaning of “lateral communication”.

(ii) Assess advantages of lateral communication.


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Question 5a
​​ Summarise demerits of grapevine communication.


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April 2022

 2 Questions
Question 7b
​​ Summarise commonly used methods of upward communication in business.


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Question 2a
​ ​​ (i) Explain the meaning of "interpersonal communication" 
(ii) Analyse reasons why good interpersonal communication is essential at the workplace.


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December 2021

 2 Questions
Question 4b
​​ Explain benefits of external communication to a business organisation.


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Question 5a
​​ Describe the stages of interpersonal communication.


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Pilot December 2021

 3 Questions
Question 1a
​​Identify six merits of grapevine communication in an organisation.


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Question 2b
​​Outline six ways through which management could enhance the effectiveness of vertical communication


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Question 5b
​​Distinguish between “interpersonal” and “intrapersonal” communication.


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