CPA Communication skills December 2025 Past Paper with Answers (PDF)

1

Types of communication Writing skills Information technology and communication

(a) Highlight FIVE benefits of horizontal communication to an organisation.

(b) Summarise FIVE advantages of using circulars in business communication.

(c) Analyse FIVE ways through which the internet has revolutionised business communication.

2

Group and team communication Introduction to communication

(a) Explain FIVE strategic actions you might consider while preparing to host a virtual meeting for the meeting to be productive.

(b) Summarise FIVE benefits to employees from effective communication systems at the workplace.

(c) Analyse FIVE personal attributes that could hinder effective communication among employees.

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3

Types of communication Public speaking and presentation Group and team communication

(a) Highlight FIVE types of information transmitted through upward channel of communication.

(b) Explain FIVE qualities of an effective speech.

(c) (i) Describe the term “impromptu meeting”.

(ii) Discuss FOUR factors that might lead to a chief executive officer to convene an impromptu meeting in an organisation.

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4

Types of communication Report and proposal writing Ethics in communication

(a) Identify FOUR cultural differences that could hinder effective team communication.

(b) Examine FOUR factors that could lead to a rejection of a business proposal by a potential financier.

(c) Discuss FOUR ethical responsibilities that might be considered when making a speech.

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5

Writing skills Oral communication

(a) Identify FIVE characteristics of a well-constructed sentence in written communication.

(b) Highlight FIVE strategies one could use to improve oral communication skills.

(c) Your organisation has developed a new library policy. As a communication manager, draft a memorandum to communicate the new library policy to employees within the organisation.

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6

Writing skills Types of communication Oral communication

(a) Highlight FOUR characteristics of a good press release.

(b) Explain SIX ways in which grapevine could undermine formal communication.

(c) Discuss FIVE interviewer actions that could negatively affect the effectiveness of a job selection interview.

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7

Oral communication Types of communication Non-verbal communication

(a) Highlight FIVE guidelines for effective listening in the communication process.

(b) State FIVE characteristics of one-way communication.

(c) Describe FOUR ways in which non-verbal communication could undermine verbal communication.

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CPA Communication skills – December 2025 Past Paper & Answers

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CPA Communication skills – December 2025 Past Paper & Answers

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