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CPA Communication skills – April 2023 Past Paper & Answers

Unit: Communication skills

21 Questions

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Questions

Download CPA Communication skills April 2023 past paper with detailed answers and marking scheme. This paper is based on KASNEB examination standards and is ideal for revision and exam preparation.

Access the full paper online, download the PDF, or study offline. Each question includes step-by-step solutions to help you understand key concepts in Communication skills.

1a
Information technology and communication
​​ Explain sources of secondary data that you could use to gather information on a research topic.
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1b
Writing skills
​​ Outline factors that you might put into consideration when writing a job application letter.
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1c
Information technology and communication
​​ Analyse strategies which a management team could apply to improve digital communication at the workplace.
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2a
Information technology and communication
​​ Explain advantages of using questionnaires to collect research data.
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2b
Writing skills
​​ Highlight factors you could take into account to enhance clarity when writing business documents.
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2c
Oral communication
​​ Describe elements of the listening process.
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3a
Types of communication
​​ (i) Explain the term “grapevine communication”.

(ii) Summarise FIVE reasons why grapevine communication is essential in an organisation.
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3b
Writing skills
​​ Explain techniques that could be used while creating effective persuasive messages.
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3c
Group and team communication
​​ You have been appointed as a moderator in a meeting. Discuss roles you could play to achieve an effective discussion
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4a
Public speaking and presentation
​​ Highlight errors that could be avoided while delivering a presentation.
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4b
Information technology and communication
​​ State FIVE benefits of telecommuting to an employee.
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4c
Ethics in communication
​​ Discuss measures that a manager could take to enhance ethical communication in an organisation.
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5a
Ethics in communication
​​ Explain examples of unethical behaviour in business communication.
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5b
Non-verbal communication
​​ With relevant examples, discuss ways in which non-verbal communication could reinforce verbal communication.
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5c
Types of communication
​ ​​ Analyse communication barriers that might be caused by the organisation set-up.
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6a
Report and proposal writing
​​  Highlight elements of a good report.
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6b
Public speaking and presentation
​​ Explain guidelines that might be considered while designing effective visual aids for a presentation.
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6c
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7a
Oral communication
​​ Highlight reasons why an introduction session is vital in an oral presentation.
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7b
Oral communication
​​  Explain guidelines that an interviewer could observe while conducting a semi-structured interview.
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7c
Types of communication
​​ Discuss reasons why suggestion boxes are essential in an organisation.
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