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Unit: Information Communication Technology

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Practice CPA Information Communication Technology e-Commerce questions with detailed answers and explanations.

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April 2026

 1 Questions
Question 4
​​MetroMart Retail Group is expanding into online retail and digital marketplaces. 

Required: 
(a) (i) List THREE e-commerce models. 
 
 (ii)  Evaluate the suitability of the models in (a) (i) above for a multi-channel retail enterprise.  

(b) The company must implement secure digital payment systems. 
 
(i) List THREE payment security mechanisms.  
 
(ii) Assess the effectiveness of the mechanisms provided in (b) (i) above in reducing fraud risk.  
 
(c) MetroMart plans to deploy mobile applications with integrated customer analytics. 
 
 Evaluate FOUR ways mobile commerce can influence consumer behaviour and revenue growth.  

(d) Online operations expose the company to cross-border regulatory issues. 
 
 Assess FOUR legal and ethical implications of operating digital platforms internationally.  


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December 2025

 2 Questions
Question 5d
​​Outline SIX roles of the government in the development of e-commerce in developing countries.


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Question 2c
​ ​​Explain THREE unique features of e-commerce to a business.


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December 2024

 2 Questions
Question 6
​​(a) Outline TWO strategies to overcome each of the following challenges in electronic commerce:  
 
(i) Security challenge. 
 
(ii) High competition challenge. 
 
(iii) High customer acquisition costs.
 
(iv) Challenges in maintaining customer trust. 
 
(b) Identify FOUR features to look for when selecting an accounting software for use in an organisation. 
 
(c) Highlight FOUR potential benefits of implementing Internet of Everything (IoE) in businesses.  
 
(d) Examine FOUR benefits of conducting a post-implementation review (PIR) of an information system project.     


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Question 5
​​(a) Explain THREE benefits that would accrue to a business as a result of using mobile applications.
 
(b) Explain FIVE reasons why a non- impact printer may be better than an impact printer in an office environment.                
  
 
(c) One of the common e-commerce security issues is lack of trust in the privacy and e-commerce security. 
 
 Explain THREE methods attackers use to compromise e-commerce security.  
 
(d) Describe THREE maintenance utilities in an operating system. 


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August 2024

 1 Questions
Question 3
​ ​​(a) Highlight THREE important factors to consider when choosing a network topology.      
 
(b) An organisation processes and stores large volumes of data in an information system.  
  
 Explain THREE data security goals that the organisation might aim to achieve in the above scenario.   
 
(c)  (i)  Examine TWO challenges of e-commerce infrastructure.   
 
 (ii)  Describe FOUR ways that could be used to secure an e-commerce infrastructure.  
 
(d) Using an appropriate scenario, demonstrate how you would solve a business problem using spreadsheet solver. 


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April 2024

 2 Questions
Question 5
​​(a) Outline SIX core processes for software development. 

(b) Explain TWO reasons why a major operating system must evolve over time. 

(c) Examine THREE methods that could be used to prevent social engineering related attacks. 

(d) Explain TWO advantages and TWO disadvantages of digital wallets as an ecommerce payment method.


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Question 4
​​(a) Describe TWO reasons that would necessitate the use of water mark on a word processing document.    
 
(b) Explain FOUR circumstances when batch operating system would be most appropriate.        
 
(c) Explain THREE types of feasibility studies that are conducted during the development of an information system.        
 
(d) Highlight SIX challenges of e-commerce in developing countries.  


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December 2023

 3 Questions
Question 1
​​(a) Highlight TWO benefits of linking worksheets in a spreadsheet program.  
 
(b) Outline FOUR qualities of a good system documentation. 
 
(c) Explain THREE desirable features of e-commerce websites that could enable customers find products quickly. 
 
(d) Examine FOUR challenges associated with cloud storage. 


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Question 4
​​(a) Explain TWO circumstances that would necessitate the use of speaker notes during a presentation.  
 
(b) Baraka Company limited networked their computers to enhance their operations.  
 
Outline FOUR methods they could use to maintain security for their information in the network. 
 
(c) Explain THREE ethical issues related to e-commerce for a business organisation.  
 
(d) Justify with THREE reasons why an organisation would install a tailor-made software.  


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Question 5
​​(a) Examine TWO obstacles/challenges that could be faced by organisations when implementing a management information system. 
 
(b) With respect to questionnaires, distinguish between open ended questions and closed ended questions as used in data collection.
 
(c) Enumerate SIX ways to secure e-commerce transactions from various threats.  
 
(d) Highlight SIX benefits of post-implementation review of an information systems project. 


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August 2023

 1 Questions
Question 5
​​(a) List FIVE limitations of computer networking.    
 
(b) Highlight FIVE reasons why an organisation may choose an off-the-shelf software package.  
 
(c) Highlight FIVE benefits of cloud storage.              
 
(d) Examine FIVE major components of e-commerce infrastructure. 


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April 2023

 1 Questions
Question 4b
​​Explain impacts of e-commerce on customers.


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December 2022

 3 Questions
Question 5a
​​List types of software used to enable e-commerce business.


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Question 4c
​​Explain how cloud computing supports e-commerce operations.


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Question 2c
​​Explain ways in which e-commerce could be used to optimise business opportunities in a large hotel.


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April 2022

 3 Questions
Question 5
​​(a) (i) Explain the term "smart home" as used in the world of technology.

(ii) Describe the importance of the "Internet of Things" in the smart home.

(b) Explain three reasons why organisations pursue business process integration.

(c) E-commerce customers should be able to find the product they are looking for quickly.

Identify three best practice features for e-commerce websites.

(d) Examine the significance of carrying out stakeholder analysis before undertaking an information systems project.


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Question 7
​​(a) The Internet of Things (loT) has grown very rapidly and emerged to be a large part of how human beings live, communicate and conduct business. While web-enabled devices are turning our global rights into a great switched-on operating area, the implementation ofIoT has several challenges.

Discuss four security challenges that accompany IoT.

(b) Identify four benefits of requirements gathering process in an information system development.

(c) (i) Identify three challenges that businesses could face in adopting e-commerce.

     (ii) For each of the identified challenges in (c) (i) above, suggest a suitable solution that businesses could use to deal with it.

(d) Summarise two common challenges encountered while using the system development life cycle (SDLC) model.


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Question 1
​​(a) Explain five factors to consider when selecting a spreadsheet software.

(b) Explain the following terms as applied to data security in e-commerce.

    (i) Privacy. 
   
   (ii) Integrity. 

  (iii) Authentication.

  (iv) Non-repudiation.

(c) (i) Outline two advantages of a professional code of ethics. 

     (ii) Highlight two drawbacks of a professional code of ethics.

(d) Examine three impacts of the internet on the education sector.


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December 2021

 2 Questions
Question 3
​​​​(a) (i) Outline three models used in classifying e-commerce applications.
     (ii) Explain two security challenges encountered in digital marketing of e-commerce.

(b) Most companies have embraced the use of cloud technology though they are facing challenges in its use.
     Explain three such challenges. 

(c) Define each of the following terms as used in systems theory.
     (i)  Functional decomposition. 
    (ii)  Functional cohesion. 
    (iii) Feed-forward. 

(d) Describe four features of systems approach to information systems.


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Question 1
​​(a) (i) Distinguish between the "e-wallets" and "bank transfers" e-commerce payment methods. 

      (ii) In an era of identity theft and impersonation, security is among the primary concerns that restrains consumers from engaging in e-commerce.

           With respect to the above statement, examine three critical functions that are performed by a secure electronic transaction (SET) system. 

(b) (i) Explain five benefits of a strategic information system to a business.

     (ii) Highlight five benefits of aligning an organisation's information communication technology (ICT) with its business strategy.


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