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Other Functions of management

Unit: Leadership and Management

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August 2025

3 Questions
Question 5a
​​Summarise FIVE methods that could be applied by organisations to control employees’ performance.


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Question 3b
​​Evaluate FIVE essentials of an effective control system.


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Question 1
GRITTY HARVEST INITIATIVE CO-OPERATIVE SOCIETY (GHICS)

​ ​​​​In the year 2014, the Arid and Semi-Arid lands (ASALs) were grappling with persistent drought, low agricultural productivity and widespread food insecurity. In response, four counties in the ASAL region partnered with private agribusiness investors and several non-governmental organisations to form a co-operative society named Gritty Harvest Initiative Co-operative Society (GHICS) under the leadership of Ken Otieno. Their mission was to empower smallholder farmers by introducing innovative farming technologies and improving access to markets. The initial efforts focused on distributing drought-resistant seeds and providing mobile soil testing services to approximately 3,000 farmers. This modest start laid the foundation for broader ambitions. 

By year 2017, GHICS had expanded significantly to cover over 15,000 farmers. It introduced solar-powered irrigation systems in its pilot sites. These systems increased crop yields by an average of 30%, helping communities to mitigate the effects of erratic rainfall. The society also developed a mobile application that provided localised weather forecasts, pest control advice and best farming practices. This technology proved popular among farmers, many of whom had limited access to extension services. Encouraged by these successes, GHICS launched a digital input-credit programme in the year 2019. This initiative enabled farmers to access seeds, fertilizers and other inputs on credit, payable via mobile money platforms. The programme significantly increased input uptake and was hailed as a transformative approach to smallholder financing. Such innovations helped GHICS secure a Sh.1.5 billion grant from international donors in year 2023, intended to scale the project to benefit 50,000 farmers across the whole ASAL region. 

The expanded programme sought to digitise input distribution through biometric verification, expand solar irrigation into various counties and deploy an integrated software platform to track farm yields, input usage and real-time market prices. These ambitious goals placed heavy demands on management, technology and community relations. Julius Kimanzi, an agronomist with over 15 years in government agricultural extension, was appointed as the society’s chief executive officer (CEO) to replace Ken Otieno who had reached the retirement age of 60 years. Julius Kimanzi introduced a strong culture of strict supervision and centralised decision-making. Influenced by assumptions that employees needed close oversight to work effectively, he insisted on daily reporting from field officers and personally controlled key decisions from the headquarter. 

One of Julius Kimanzi’s early initiatives was to implement a satellite imaging system to identify eligible farmers for programme inclusion. Although this innovation improved efficiency on paper, it was introduced without consulting employees, county governments or local community leaders. This top-down approach alienated many stakeholders who felt excluded from decision-making processes. Tensions started to build and escalated quickly. Political leaders accused GHICS of undermining their authority and ignoring the social and economic priorities of local populations. Community elders and farmer groups viewed the project as an external imposition rather than a partnership. Protests erupted in several counties, leading to boycotts of irrigation installations. Equipment worth Sh. 100 million was vandalised, causing delays and increased costs.

Despite these clear signs of community resistance, Julius Kimanzi refused to delegate authority or engage in meaningful dialogue with local leaders. He forbade field officers from negotiating with communities, fearing loss of control and potential data tampering. The effect on staff morale was severe; several senior extension officers resigned, citing unprofessional management and disregard for local knowledge. The project timeline slipped, with only 40% of planned irrigation installations completed by the end of the year. Operational expenses rose by 25% and financial audits showed alarming inefficiencies: for every Sh.100,000 spent in some counties, only Sh.35,000 in measurable benefits was realised, compared to Sh.95,000 in more efficient counties. 

 Adding to the problems, the co-operative society faced a legal challenge when it was discovered that the software platform used for managing farmer data was adapted from an open-source code without securing the appropriate licenses. This oversight exposed the co-operative society to intellectual property infringement risks, which jeopardised current donor funding and raised concerns about data security and ownership rights. Donor agencies issued warnings that ongoing operational and legal shortcomings could threaten future support. Internally, the Board of Directors expressed concern over Julius Kimanzi’s leadership style, noting that his McGregor’s Theory X-inspired micromanagement failed to adapt to the politically sensitive environment which required collaboration, trust-building and empowerment. 

Required: 
(a) Explain FIVE limitations of the leadership style used by Julius Kimanzi at GHICS. 

(b) Identify FIVE risks GHICS is likely to face from the intellectual property issues related to its software platform. 

(c) Discuss THREE challenges GHICS faced due to control systems advanced by its CEO. 

(d) Evaluate FOUR demerits of introduction of centralised decision making to GHICS. 

(e) It is apparent that GHICS under Julius Kimanzi’s leadership did not analyse its political environment. Explain FOUR impacts of political environment to the co-operative society. 

(f) Assess FOUR ways through which quantitative thinking and analysis could guide GHICS decision-making regarding resource allocation. 


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April 2025

2 Questions
Question 4b
​​Evaluate SIX strategies that management in an organisation could use to enhance the effectiveness of staffing.


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Question 3a
​​Summarise FIVE roles of middle level managers in an organisation.


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December 2024

1 Questions
Question 5a
​​Highlight FIVE benefits of budgeting as a control measure of an organisation.


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April 2024

4 Questions
Question 5b
​​Enumerate FIVE weaknesses associated with the management function of organising.


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Question 1
​​HAVANNA TECHNOLOGIES ENGINEERING LTD. (HTEL) 

Havanna Technologies Engineering Ltd. (HTEL) is a 30-year-old family-owned manufacturing company with 250 employees. The company manufactures spare parts for the aviation industry. The immediate president of HTEL is Harold Barelli, an Italian who joined the company from the smaller enterprise in 2019. Harold Barelli aspired to be a great leader who would leave a rich legacy in the aviation industry.

Before Harold, the only other president of HTEL was the founder and owner of the company, Mark Lewis. Mark stepped down from the leadership of HTEL after reaching retirement age in accordance with the company’s policies. During his tenure, HTEL was bureaucratic and had a traditional and rigid organisational structure. Mark made most of the strategic decisions many times overstepping his Board of Directors. Despite his style of management, the company had a very rich hierarchical organisational culture.

After taking over from Mark Lewis, Harold embarked on transformation of HTEL to a modern company. He believed in involving employees in decision making as much as possible. Though he was a people’s person, Mark seemed not to have the right skills mix required of a Chief Executive Officer (CEO) of HTEL. He was however convinced that new technologies and advanced management techniques could make HTEL one of the best manufacturing companies in the country. To this end, Harold created a vision statement that was displayed throughout the company. The two page statement which had a strong democratic tone, described the overall purpose, direction and values of the company. 

During the first three years of Harold’s tenure as president, a major process re-engineering took place at the company. This was designed by Harold and selected few of his senior managers with the help of some consultants. The consultancy firm was not competitively sourced and had done no similar work before. One of the intentions of the re engineering process was to implement an advanced organisational structure to facilitate achievement of the new HTEL vision. Drastic Changes were made in the organisation. These changes affected all members of staff and how they worked. As part of the changes, the organisation structure was flattened and some offices merged. Some of the changes gave employees more control but less in some instances, where employees should have been given more power. There were some situations in which individual workers reported to three different bosses and other situations in which one manager had far too many workers to oversee.

Rather than feeling comfortable in their various roles at HTEL, some employees began to feel uncertain about their responsibilities and how they contributed to stated goals and vision of the company. Though the CEO had good intentions for the company, the re-engineering process did more harm than good. The overall effect was a precipitous drop in worker morale and productivity. In the midst of all the changes, the vision that Harold had for the company was lost. The instability that employees felt made it difficult for them to support the company’s vision. Employees at HTEL complained that although the mission statement was displayed throughout the company, no one understood the direction the company was going. 

To the employees at HTEL, Harold was an enigma. Harold claimed to be democratic in his style of leadership, but he was arbitrary on how he treated people. He acted in a non-directive style towards some people and he showed arbitrary control towards others. He wanted to be seen as a hands-on CEO, but he delegated operational control of the company to others while he focused on external customer relations and matters of the board of directors. At times, Harold appeared to be insensitive to employees’ concerns. He wanted HTEL to be an environment in which everyone could feel empowered, but he often failed to listen closely to what employees were saying. He seldom engaged in open, two way communication. HTEL had a long, rich history with many unique stories, but the employees felt that Harold either misunderstood or did not care about that history. Four years after arriving at HTEL, Harold stepped down as president after his operations officer ran the company into a large debt and cash flow crisis. His dream of building HTEL into a world-class manufacturing company was never realised.  

Required: 
(a) Harold Barelli believed to possess a certain leadership style. Drawing evidence from the case study, discuss FIVE characteristics of this leadership style. 

(b) Examine FIVE drawbacks to HTEL from its wide span of control.

(c) For each function of management, explain Harold Barelli’s inadequacies. 

(d) Harold Barelli failed as a leader, resulting to his stepping down as the president of HTEL. Discuss FIVE skills that Harold Barelli would have acquired, in order for him to become an effective leader. 


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Question 4c
​​Outline SIX advantages of functional organisational structure.


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Question 5a
​​Explain FIVE factors that might influence the staffing function in a multinational company.


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December 2023

2 Questions
Question 5b
​​Assess FIVE benefits of proper planning in an organisation.


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Question 2b
​​Explain FIVE challenges associated with delegation of duties.


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August 2023

3 Questions
Question 1

​​MARINA COMPANY LIMITED (MCL) 

Marina Company Limited (MCL) is a multinational company whose headquarters are in New Delhi, India. The company established its offices in Kenya in the year 2012 and currently operates in 15 other countries across the globe. The company specialises in solar technology and offers alternative power solutions in remote areas where main electric power cannot be accessed easily. The vision of MCL is “to power the world and bring comfort to the forgotten”.

The company manufactures most of the appliances centrally in India and then ships them directly to its global markets. At the initial stages of establishment, MCL collaborated with technical institutes to train technologists who assembled and maintained the appliances. The company’s after-sale service approach has boosted its customer base globally. Any major repair was referred back to New Delhi.

In the year 2013, MCL hired a business analyst to carry out a worldwide business analysis with the aim of identifying countries where new offices could be set up. This decision would be based on a wide variety of factors. Globally, MCL customers were classified according to geographical regions. Africa region was the largest, with MCL present in five countries. The company had enjoyed monopoly status in the countries where it operated for a long period of time. 

From the year 2018, competition has been building up where some companies have been able to offer more advanced and better products. This has led to MCL’s bottom line being impacted adversely. The competitors’ products are imported as a complete portable set, and do not require local assembly. The marketing model used by competitors borrows heavily on multi-level marketing and therefore embraced by MCL customers. Perception associated with companies such as MCL which sell in large quantities undermines quality selling. The competitors introduced new modes of selling including hire purchase and loaning for the appliances. These modes were quickly adopted by customers. 

Peter Quick joined MCL in the year 2020 as the head of sales, Africa region, at a time competition was very stiff and the financial position of the company was very low. Major customers that had remained loyal to MCL were shifting their loyalty. By the year 2021 the competition grew exponentially as new entrants joined in with cheaper and more technologically advanced appliances.

Khan Ho, the global operations general manager, whose office is in New Delhi, planned for a brainstorming workshop in the year 2022 for all the regional sales heads to advise on the way forward. The regional sales managers were required to provide scientific responses to the problem, guided by facts and the unique challenges in each of their regions. Khan Ho expected that the workshop would yield remedies to the effects of fierce competition and the way forward would be arrived at. 

In preparation for the workshop, Peter Quick and his team carried out an in-depth internal and external analysis of MCL, studied the competitors’ strengths, customers behaviour, market volatility, competitors and products differentiation. In the analysis, it was undisputable that some of MCL’s appliances were unique and effective in the market. 

To enable him understand the reasons behind the customers shift in loyalty, Peter Quick purchased some of the competitors’ products and shipped them to the company’s main laboratories in India for detailed analysis of their constituent parts. The laboratory report revealed that 70% of the competitors’ products comprised of MCL’s products components. The only major differentiating factor was the logo, colour and packaging. Most of the competitors were buying MCL’s products, adding on a few improvements, re-branding, packaging and selling the products in the market as their own. 

In his presentation, Peter Quick noted that the assignment was complex and weighty. To enable him have a logical presentation during the workshop, he classified his findings in the following categories: marketing strategies, production and operations, human resource, ethics and morals, and legal issues. 

The workshop recommended certain measures to be undertaken. These measures included: • To broaden the customer base • Top management to implement e-marketing strategy 
  • The company to re-classify their customers according to products 
  • MCL to reduce cost for their products
  • Litigation and court action against companies that had used MCL’s patent illegally.   
By the beginning of this year, the company’s bottom line had started showing a positive increase. Customers were trickling back in and it is expected that by the end of the year, the company will have regained its lost market share. 

Required: 
(a) Discuss THREE possible reasons why MCL engaged the services of a business analyst. 

(b) Evaluate FOUR internal factors that could have played part in impacting on MCL’s bottom-line.

(c) Examine FOUR ways in which MCL could apply Michael Porter’s generic competitive strategies to regain its competitive advantage. 

(d) (i) Identify the leadership style applied by Khan Ho in the case. 

     (ii) Analyse FOUR characteristics of the leadership style applied by Khan Ho in (d) (i) above. 

(e) (i) Explain the type of thinking that Peter Quick used, to address the problem. 

     (ii) Analyse FOUR steps followed in the thinking process described in (e) (i) above. 


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Question 3a
​​With regards to organisation structures, explain FIVE objectives of departmentalisation.


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Question 4b
​​With regard to planning as one of the aspects of management, examine FOUR types of plans.


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April 2023

2 Questions
Question 2a
​​Outline FIVE ways in which management may deter unethical behaviour among its employees.


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Question 4c
​​Summarise FIVE factors that might hinder creativity and innovation in an organisation.


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December 2022

1 Questions
Question 3b
​​As a function of management, evaluate FIVE principles of organising.


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August 2022

3 Questions
Question 2b
​​Assess four advantages of functional organisational structure to an organisation.


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Question 3a
​​Discuss four characteristics of an effective control system.


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Question 4a
​​Examine four types of delegation of authority in an organisation.


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April 2022

4 Questions
Question 4a
​​Examine three skills required by managers at different levels of management.


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Question 1
​​​BEV MODI 

Bev Modi was an entrepreneur who turned into an intrapreneur due to demands of the environment he worked in. Modi was instrumental in formation of Ecly Ltd. (EL), a company that was established to manufacture and sell computing devices. EL built personal computing kits amongst other computing devices which were initially hand built by Wizzy Kiwanuka. As one of the founders of EL, Bev Modi stewarded the company as the Chief Executive Officer (CEO) from 1976 to 1980 before he was fired by the Board. He returned to EL five years later in the same capacity.

By the time of his death, in the year 2015, Modi had transformed EL, a company that was in a very weak financial position into the most profitable technology company in the region. Modi practised pacesetting style of leadership and many are the times he could be heard telling his employees to keep up. He rewarded his top 20% performers highly while at the same time let go of the bottom 10% of the employees. This created a high intensity environment in the organisation. Modi was a proponent of getting involved in the job of employees who were capable and competent.

Unlike founders of most technology companies, Modi had neither engineering experience nor business training. After all, he dropped out of college after only one semester. During his first stint as the CEO of EL, Modi was just a figurehead. He was a CEO without real power since the company was run by other executives and investors. The lesson he learnt after watching his replacement run down EL was to trust his own beliefs and values and completely disregard the conventional views on how to run a company, including the traditional duties of a CEО.

Modi delegated a lot of his duties to members of his executive team, most notably his second in command and eventual successor, Paul Rop. This enabled him to focus on what he was best at; creating products, recruitment of new staff and marketing. In one of the many interviews with the media, Modi commented that he spent most of his time on forward looking issues while his top executives assisted him with non-strategic assignments. In addition to being a strategist, Modi was effective as a transformational leader.

Modi had a hands on approach to product design which was arguably the favourite part of his job. He often went to the industrial design lab to spend time with the design team and would give his opinion and guidance on their prototypes. Product review sessions took up most of his workday. He tested new products and gave imperative feedback to the development team.

During his second tenure as the CEO of EL, the company experienced transformational change due to the implementation of guiding principles for change in the organisation as well as breakthrough in new technologies. Modi was a leading change management proponent and he significantly contributed to EL's alteration of business model, philosophy and business approach. As a transformational change agent, Modi introduced an executive development program where prospective executives of EL were trained on interpreting their surroundings and reacting when their power or safety was challenged. At EL, it was generally agreed that what differentiates leaders is not so much their philosophy of leadership, their personality, or their style of management, rather, their internal "action logic" - how leaders interpret their surroundings and react when their power or safety is challenged. 

Required: 

(a) (i) Bev Modi turned from an entrepreneur to an intrapreneur. In the context of the case, explain the term "intrapreneur". 

    (ii) Before starting the business, Bev Modi and other founders had to generate a business idea which resulted to manufacturing and selling of computing devices. Examine six methods the founders might have used to generate the above business idea. 

(b) In his second tenure as the CEO of EL, Bev Modi used the pacesetting leadership style to steer EL towards achieving its goals. 

     Required: 

     (i) Explain the term "pacesetting leadership style". 

    (ii) Describe three prerequisites that had to have been put in place at EL for the pacesetting leadership style to work well. 

(c) Using five of Mintzberg's management roles, discuss how the managers of EL could improve their performance. 

(d) At EL, prospective executives went through an executive development program. 

     Examine six ways of leading and action logics that could have been included in the program's curriculum.


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Question 5b
​​(i) With reference to planning, distinguish between "specific plans" and "directional plans".

(ii) Highlight three arguments against formal planning.


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Question 6a
​​ With reference to planning, discuss five steps in goal setting.


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Question 3b
​ ​​Using the balanced scorecard approach, illustrate and briefly explain how managers use strategy maps to align organisation goals.


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Question 1
​​
​​EFD LTD. 

EFD Ltd is a cross-listed electric power distribution company. The company is planning to diversify into renewable and clean energy sources. When JL took over as CEO in 2020, EFD was a traditional, hierarchical, command-and-control workplace – a bureaucratic organisation. This is one of the few businesses in the region that is still able to operate a traditional company that provides control and stability. At the top of the organisational structure (below the board of directors) is the CEO and senior management. In the middle of the structure are middle managers and lower-level managers and at the broad base are employees. At EFD, top management make all the major decisions which are communicated to middle-level and low-level management. These managers must then implement the decisions among the rank-and-file workers. However, input is required or solicited from employees though ultimate authority rests with top management.

Through a preliminary study report on current management practices at EFD, JL is amazed by the primary advantage of a traditional organisation structure in 21st Century. It keeps decision-making authority in the hands of a few people within the business and in doing so, it eliminates confusion among employees about who is in charge and provides a clear message about what workers are expected to accomplish in the performance of their duties. Other key findings of the study are as follows: 

  1. A bureaucratic context as found in EFD is characterised by job specialisation which enables employees to have a well-defined rules of productivity. 
  2. When the bureaucratic approach is implemented effectively, the impersonal nature of interactions that are established leads to a number of benefits. Equality is emphasised and stressed; friendships do not influence decisions that are made; and, the rules and regulations ensure that there are precise instructions for job functions and expectations. 
  3. Top managers in this company are in a position to make tough decisions although guided by efforts of the respective workforce. 
  4. Employees are empowered to make decisions without fear of the consequences as the decisions they make correspond to what the managers want. 
  5. The lines of communication are open, giving the organisation an opportunity to develop, and involving all the employees in the decision making process. 
  6. The idea of job specialisation brings some benefits to the organisation as it generates efficient, repetitive workflow. 
  7. Each department has particular powers enabling managers to monitor their employees more easily and ensuring that they stick to their tasks. 
  8. The employees are conversant of what is expected of them and what their powers are within the organisation. 
  9. The managers are organised into hierarchical levels where each level of management is in charge of its employees and overall performance. 
  10. Bureaucratic power is extremely autocratic and strict observance to rules may prevent the implementation of appropriate measures required to accomplish organisational objectives. 
  11. Employees hired get promoted based on their unskillfulness – a proficient manager will continue to be promoted until the moment they are incapable thus remaining to that position until they retire or die. 
  12. Due to the applicable rules and regulations, there is less autonomy to act or make personal decisions.
  13. Adapting to change in this type of organisation is very challenging – it takes time to come up with new rules, regulations and strategies to the new contexts that have transformed. 
  14. The employment to an office and the management of the various levels in this organisation are based exclusively on the grounds of technical proficiency. 
  15. Bureaucratic rules and regulations seem to be obstructive when unexpected situations occur. 
  16. In a subsequent strategy meeting with all the managers, JL makes the following observations: 
  17. That there are certain elements of management which are timeless, but environmental shifts also influence the practice of management. 
  18. That in recent years, rapid environmental changes have caused a fundamental transformation in what is required of effective managers. 
  19. Technological advances such as social media and mobile apps, the rise of virtual work, global market forces, the growing threat of cybercrime, and shifting employee and customer expectations have led to a decline in organisational hierarchies and more empowered workers which calls for a new approach to management that may be quite different from managing in the past.

 A decision is made during the meeting that instead of trying to promote ideas and innovations through traditional structures, EFD should align its structure in such a way that ideas and innovations can prosper. A committee of five members drawn from the three levels management is formed to study the shift from the traditional management approach to the new management competencies that are essential in today’s environment. 

Required: 
As a member of the strategy committee you are required to provide data by answering the following questions that relate to your terms of reference and in the context of the above case: 

(a) Through secondary research, identify and explain five management competencies that are becoming crucial in today’s face-paced and rapidly changing world. 

(b) Compare and contrast Max Weber’s bureaucratic theory and systems thinking in the context of management of an organisation. 

(c) Illustrate the process of how managers use resources to attain organisational goals through the functions of planning, organising, leading and controlling and briefly explain each function. 

(d) Advise the CEO of EFD on sources of leader power and the tactics that leaders use to influence others especially in time of organisational change.


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December 2021

5 Questions
Question 6c
​​Workforce diversity is a recent trend which in some instances is a legal requirement. 

With reference to the above statement, explain four considerations to be done during staffing.


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Question 6b
​​Suggest six ways in which “controlling function" and "planning function" are interrelated in an organisation.


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Question 6a
​​Highlight five drawbacks of using a matrix structure in an organisation.


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Question 5c
​​Discuss four approaches to ethical decision making.


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Question 1
​МАХСОM LTD. (ML) 

Maxcom Ltd. is a prominent company in cement production and has been in business for over ten years controlling the market almost in a monopolistic way. The company has project managers in its six branches with each branch employing approximately eighty workers. The Chief Executive Officer of Maxcom Ltd. has twice been voted as the best performer in the corporate sector category in various award ceremonies. For managerial positions, the company recruits higher than average persons with formal training and who have experience in respective fields. It is also compulsory for new heads of department to be coached and mentored by other senior managers. The Chief Executive Officer of Maxcom Ltd. always encourages branch and departmental heads to embrace the firm's culture of adopting transformative leadership approach in order to gain employee commitment. The company's culture and ethical leadership practice is further emphasised during leadership trainings organised for managers and departmental heads during every financial year.

In the last one year, Maxcom Ltd. has faced unpredictable challenges where more firms have joined cement production hence reducing its market share. Due to this competitive pressure, the company has embraced the latest technology to try and reduce the cost of production and shift from labour intensive to capital intensive approach. As a consequence, the manpower in most of the company branches has been reduced, a process that is painful for managers and employees. The overall aim of restructuring is to maintain clarity and consistency in pursuing the company's vision while still being competitive in a highly charged political environment.

Required: 
(a) Suggest five reasons why the leadership of Maxcom Ltd. (ML) seems to be spearheading the company in the right direction. 

(b) Discuss how the branch and departmental heads of ML could apply transformative leadership style to gain employee commitment. 

(c) In order to control the cost of production, ML shifted from labour intensive to capital intensive strategy. 

     Explain the costs that ML might have incurred during the restructuring process. 

(d) In most organisations, employees resist change especially when their jobs are at risk.  
     
      Examine five strategies that the management of ML could have adopted to overcome resistance to change.

(e) Assess five ways in which the political environment under which ML was operating could have influenced leadership and management practices at ML.


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